About

Our Mission

To empower businesses that bring more people to Australia to the advancement and benefit of the Northern Territory.

Enhance NT helps people build their dreams.

Our Team

Carol

Carol Abella

The director of Enhance NT, Carol Abella, is a Registered Migration Agent, MARN 2014515, and Qualified Education Agent Counsellor based in Darwin, NT with a combined experience of 16 years in Australian immigration matters. The team of advisors at Enhance NT are professionals with a wealth of knowledge and expertise in Australia’s visa and integrity system and process.

Carol and her team have all previously held senior case officer positions at the Australian Embassy posts in Asia and the Middle East. As a result, our clients can rest assured that their cases will be handled by a dedicated specialist with expertise, training and understanding of Australia’s complex visa minefield.

CODE OF CONDUCT

Ross Quisao

Ross worked with RMA Carol Abella at the Australian Embassy in Manila. He moved to the United Arab Emirates in February 2010, when he accepted a job offer at the Australian Consulate – General – Dubai.

Ross managed the delivery of temporary entry, refugee, and humanitarian visa programs for people from the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, and Afghanistan. These people came from over a hundred different countries. In addition, he conducted research on student visas.

He gave talks in the UAE and Qatar and represented his team in Riyadh for the International Education Expo. Ross also served as the acting SDP liaison and case officer for family and other family visas. He developed and rolled out training for VFS Global – Dubai officers and staff and made significant contributions to the efficient allocation and assessment of the family and other family visa applications. Ross ceased more than ten years of employment with the Consulate in April 2020 to return to the Philippines.

As a compliance officer in Manila, Ross looked into specific fraud cases and wrote summaries and recommendations. In addition, he worked with VETASSESS Australia on the pilot program to do practical assessments abroad for specific trade jobs. Ross also served as Acting Client Service Manager and Senior Case Officer for Family Visa at the Australian Embassy in Manila.

Clodette Charvet

Clodette worked for the Department of Home Affairs, mainly in Manila and Dubai. She also had short assignments in Hong Kong, Bangkok, and Jakarta. RMA Carol Abella, Ross Quisao, and herself worked together at the Australian Embassy in Manila before moving to the United Arab Emirates in January 2009, where she worked for the Australian Consulate General in Dubai for 11 years.

Her excellent research and analysis skills came from the training she got from the department and from helping people from more than 100 different countries apply for temporary and permanent visas. She gave information about visas on behalf of the department and was part of the team that rolled out biometrics in the GCC.

Mae Galvez

Mae is a Case Support Officer at Enhance NT.

Before her post at Enhance NT, her practice included fifteen years of diverse experience in a multinational universal bank and financial services company. She offers extensive expertise in customer service, research, and administrative support. She worked as a Customer Service Associate at the bank, catering to the needs of its high-end clients. 

She also worked as an Executive Secretary to the Head of the Global Markets Department of the bank. Subsequently, she became a member of the Legal Department as a Legal Governance and Risk Assurance Manager. 

She assisted the bank’s legal counsels in doing research and provided support by handling administrative tasks. She also prepared local and regional legal risk reports and assisted the Corporate Secretary by submitting regulatory notices. Mae also worked as a Cabin Attendant for a state-owned airline based in Qatar for two years.

Jairus Lansang

Jairus is currently the onshore ICT officer for Enhance NT. Before moving to Australia, he worked as an E-banking Officer for one of the Philippines’ major banks. After his stint with the corporation, he worked as a Business Analyst Consultant, mainly dealing with government projects. Finally, he studied for his masters in New Zealand and moved to Australia shortly after.

Jessica De Hoog

Jessica worked with RMA Carol Abella at the Australian Embassy in Manila. She is a seasoned visa officer and client service provider with over a decade of experience in Australian visa processing, client interaction, and complex case resolution. 

Jessica worked for eight years (2010-2018) as a visa processing officer at the Australian Embassy in Manila, focusing on temporary entry visas. She is proficient in understanding Australian Migration legislation and policy and applying them in visa application assessments. Jessica is well-versed in visa documentation assessment and has conducted analyses of visa trends and malpractice to provide recommendations to mitigate risks.

Additionally, Jessica represented the Manila Post as a systems tester and was sent to Fiji for a 6-week business project. She acted as a Subject Matter Expert during a phase of User Acceptance Testing (UAT) at the then Department of Immigration and Citizenship at the Australian High Commission in Fiji.

Before her tenure at the Australian Embassy, Jessica worked for two years in the airline industry, where she was assigned to airline operations and administration. She also completed an internship at the Philippine Bureau of Immigration, where she was stationed at Ninoy Aquino International Airport Terminal 1.

Jessica has relocated to the Netherlands and gained experience in performance analysis, claims management, systems administration, and logistics planning.

Request a Callback

Feel free to submit an online enquiry using the form. We will try to respond to your initial enquiry within 2 business days.

Further discussions regarding your particular circumstances may require a paid consultation session according to the complexity of the matter.